Where Data Becomes Strategy

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Healthcare Marketing is No Longer “Consumer vs. Referral” - It’s Both
Catharine Szefcyk Catharine Szefcyk

Healthcare Marketing is No Longer “Consumer vs. Referral” - It’s Both

Patient-Led vs. Referral-Driven

Healthcare marketing is often framed as a choice between consumer-driven and referral-driven growth. In reality, decision ownership exists along a continuum shaped by acuity, influence, and operational friction. As hybrid behavior expands, aligning strategy to real-world decision pathways is becoming a competitive requirement.

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It’s Time to Breakup with Your Old KPIs
Catharine Szefcyk Catharine Szefcyk

It’s Time to Breakup with Your Old KPIs

Marketing Measurement

For years, marketers have been chasing the same metrics; clicks, impressions, open rates. But in 2025, those numbers tell only part of the story. They measure activity, not impact.

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